Privacy & Cookies Policy
ScalePilot ("we," "our," "us") values your privacy and is committed to protecting your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable global standards such as the General Data Protection Regulation (GDPR). This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services, as well as how we use cookies and similar technologies.
Information we collect
When you use our contact form, we may collect your name, email address, business or website URL, services of interest, and the message you send. Our hosting provider or form delivery service may also process technical information such as IP address, browser type, device information, and operating system as part of normal website operation. We do not collect payment details, purchase history, phone numbers, or mailing addresses through this website.
How we collect information
Information may be collected directly from you when you submit an inquiry on our contact page; automatically through our cookie consent preference and standard web-server or hosting logs; when you play the YouTube video embedded on our site; or through our form delivery provider, FormSubmit, which receives and forwards contact submissions to us by email.
How we use your information
We process your personal information to respond to inquiries and support requests, provide and deliver our digital marketing and website services, communicate with you about your request, and improve our website and services. The lawful basis for processing may be your consent (for example, when you accept cookies or ask us to follow up), contractual necessity (to fulfill a service inquiry or engagement), legitimate interests (to improve our site, maintain security, and prevent misuse), or legal obligation (to comply with applicable laws).
Security and sharing
We protect your data by using HTTPS encryption in transit, relying on reputable hosting and form-delivery providers, and limiting access to personal information to people who need it to respond to your inquiry. We do not sell or rent your personal data. We may share it with service providers such as FormSubmit and our website host as needed to operate this site and receive your messages, and with legal authorities when required by law or necessary to protect our rights, safety, and property. Providers who process data on our behalf are expected to safeguard your information.
Your rights and retention
You have the right to be informed about how your personal data is processed, access the information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your personal data subject to legal or contractual obligations, restrict or object to certain types of processing, and withdraw your consent at any time. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. To exercise these rights, please reach out through our contact page.
Cookies and similar technologies
Cookies are small text files stored on your device that help a website remember information between visits. ScalePilot uses a limited set of technologies on this site:
- A first-party persistent cookie,
scalepilot-cookie-consent, stored for up to one year to remember whether you Accept or Decline our cookie notice. - Browser
sessionStorage(not a cookie) after a successful contact form submission, so the thank-you page can confirm the inquiry was sent. It is cleared when you close the browser tab. - A privacy-enhanced YouTube embed via
youtube-nocookie.com. YouTube may still set cookies if you play the video; we encourage you to review YouTube's privacy policy. - Google Ads (tag ID
AW-18462097328) loads on all pages for advertising measurement and may set Google cookies. This website does not use Google Analytics or Facebook Pixel.
Cookie consent
When you first visit our site, a cookie consent banner may appear, allowing you to Accept or Decline. Either choice stores your preference in the consent cookie described above and hides the banner. Declining does not block essential use of the website. You can also clear or block cookies in your browser settings (for example in Chrome, Firefox, Safari, or Edge); doing so may limit certain features, such as remembering your preference or playing the embedded video.